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FAQ

What payment methods do you accept?

We accept payment through any major credit or debit card, or via PayPal. We will never store or use your payment information without your permission.

 

How does your sizing run?

See our sizing guide here.

What is your return policy?

We work very hard to ensure that all of our beautiful pieces are just so. However, we completely understand the nature of ordering online, “sight unseen.” If for any reason you are unsatisfied with your items once you receive them, we are happy to exchange for a different size or store credit. In the rare case of damage or defect, email us at sugarplumsmocks@gmail.com and we will immediately resolve the problem.

 

When will my items ship?

All ready-to-ship items will ship within 2-5 business days of receipt of payment. Monogrammed items will take an additional 3-5 business days to ship. Pre-ordered items will ship after the date specified in the item description; check for updates on the estimated ship dates here. Orders that include a mix of pre-ordered and ready-to-ship items will ship together after the pre-ordered items arrive; please let us know if you need them to ship separately.

 

What shipping methods do you use?

FREE standard shipping is provided on all orders through USPS First Class Mail, which usually takes about 2-5 business days. 

Once items have been packaged and shipped, it is the responsibility of USPS to get your items to you on time. If your package is not tracking or missing, we are happy to assist you in attempting to track the package, but we suggest contacting your local post office or reaching out to your mail carrier. Once an order is in the hands of USPS, they are responsible for missing, lost or damaged packages.

Where are you located? Do you have a physical store?

Sugar Plum Smocks is Southern born and bred, operating just outside of Raleigh, North Carolina. We do not have a physical store at this time.

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